Frequently Asked Questions (FAQ)
At American Thermal Instruments (ATI), we understand how critical temperature control is to your operations. Below you’ll find answers to some of the most common questions about our temperature monitoring devices, calibration standards, and shipping solutions.
General Questions
What does ATI do?
American Thermal Instruments designs and manufactures temperature monitoring solutions that ensure product safety and compliance throughout the cold chain. Our indicators, data loggers, and sensors are used in healthcare, pharmaceuticals, and food logistics industries.
Where is ATI located?
Our headquarters and manufacturing facility are located in Dayton, Ohio, USA.
Which industries use ATI products?
We serve life sciences, pharmaceuticals, medical devices, food safety, and industrial applications where temperature monitoring is critical.
Product & Technology
What types of temperature monitoring devices does ATI offer?
We offer both electronic data loggers and chemical indicators. These include single-use and multi-use options that track and record temperature excursions throughout transit and storage.
Are ATI indicators and data loggers reusable?
Some models are single-use for shipping applications, while others can be calibrated and reused multiple times. Check each product’s specifications or contact our support team for details.
Can ATI devices integrate with existing systems or software?
Yes. Our electronic loggers connect via USB or Bluetooth and export data in formats compatible with most temperature monitoring platforms.
Calibration & Compliance
Are ATI products NIST-traceable?
Yes. All electronic data loggers can be calibrated to NIST standards, ensuring accuracy and regulatory compliance.
How often should I calibrate my device?
We recommend annual calibration for most models or as required by your internal quality procedures.
Does ATI comply with FDA or ISO standards?
ATI operates under an ISO 13485-certified quality management system and produces FDA-compliant products for regulated industries.
Ordering & Shipping
How do I order ATI products?
Contact our sales team at sales@americanthermal.com or submit a quote request through our website.
What are the lead times for orders?
Lead times vary by product and quantity. Many indicators and loggers are available for immediate shipment, while custom-engineered solutions may take additional time.
Does ATI ship internationally?
Yes. We supply temperature monitoring products worldwide through our distribution network and export team.
Custom Solutions & Support
Can ATI develop a custom temperature indicator or data logger?
Absolutely. ATI specializes in custom-engineered temperature and humidity solutions designed to meet your unique requirements.
How do I get technical support?
Our technical support team can be reached at support@americanthermal.com or by calling our Dayton headquarters.
How can I submit a resume or apply for a job at ATI?
Visit our Careers page to view open positions or email your resume to jsloane@americanthermal.com.
Still have questions? Contact us and our team will be happy to help.
